A while back I was window shopping online at Ikea when I came across their Error message. Instead of feeling frustrated or angry, I was delighted to see this:
I ran across this section of a form today and thought it could use some improvement, simplification, etc. Rather than saying, ‘this is bad’ and leaving it at that, I thought there could be an interesting conversation about how to improve it. With that, it’s the first of what I’ve dubbed the ‘lunchtime redesign challenge’. [...]
One of the ideas that have been floating around in my head lately is that customer experience is becoming a primary differentiator in the desirability of a product. And now science says that’s right! According to an article in Reuters, a Dutch scientist found that half of all product returns are because customers can’t figure [...]
One of my New Years Resolutions is to use Firefox more. Despite I’ve been firmly in the Safari camp for 2 reasons; I didn’t have to install Safari Safari is visually more subdued, less noisy. On the other hand, I’ve been using the Developer Toolbar to debug a little CSS and wanted to play with [...]
Voting on UX and usability with your wallet is not always possible. Sometimes you’re stuck with what they give you.