Consistent Labeling Makes It Faster
I was demo-ing an online survey tool the other day. To help guarantee accurate results and minimize scamming they put a time restraint on the process.
The clock is ticking when this message loads.
For a split second – I hesitate. I re-read the command and both buttons.
Click ‘OK’ to Continue. [Continue] [Stop]
Well, I clicked ‘Continue’. Seemed to work fine. Probably threw off my score though. Where’s that commitment to quality?
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[...] ut what data was uncovered and its value. Every once in a while – like I illustrated in my previous bad labeling example – the question doesn’t map to the answer. I̵ [...]