MNteractive.com

You may recall my with AT&T Broadband nightmare a couple months back (4 days w/o service; 8+ hrs on the phone to leave). I’ve calmly re-adjusted to 56k transfer rates while ording Earthlink DSL. I’m not stressing out about their feet-dragging (30+ days to get me the modem, billing me for the 6 weeks I haven’t had service). Even pleased — Earthlink gives record numbers for every conversation I’ve had with them. Very cool.

So, I called PrimeCo last night to change my plan (I chose them a couple years back because they didn’t force me to sign a 2 year contract). They’re definitely not the best provider out there, but I haven’t had any service outages with them the entire time (no service in a couple corners in my house, though, wierd) and they replaced my phone, earlier this year, no questions asked. So, a pretty nice thing we’ve got going.

Painfully, their automated phone system gave me flashbacks of AT&T but heck, only THREE attempts and 20 minutes to get a human, they’ve got Earthlink beat.

“I’d like to change my plan,” I say.

“Sure, I can help you with that,” he helpfully replys.

“I’d like to move to the 29.99 plan.”

“My computer isn’t working right.”

“….”

“There’s definitely something wrong with my computer. Could you call back?”

“I’d rather not, it took me 3 attempts to get you. Perhaps you could transfer me to some one with a functioning computer.”

“I’m going to put you on hold and try again or transfer you.”

Holding…. Weighing the frustration of investigating a new provider and distributing a new phone number. The Nokia 3395 is looking mighty fine these days….

“I’ve changed your plan to the 29.99. Anything else I can help you with.”

PrimeCo…I’d like to let you know how close you came to loosing me.