Local Resturant Outsources Drive-Thru
In the interest of faster services Brainerd McDonalds is the first in the area to outsource it’s drive-thru to a Colorado call center.
“This technology is going to transform the industry, no question about it,”
- said Steve Bigari - developer of the call center technology.
I first covered this intriguing trend in Faster Big Macs Through Outsourcing over at my Work Better Weblog.
The Star Tribune covers it locally in their Making fast food that much faster article.
